SHIPPING
All orders placed and paid for by 2pm we aim to dispatch the same day. Orders are sent via courier next working day service.
Orders are processed Mon-Fri.
Saturday deliveries are available upon request.
DELIVERY TERMS
Free p&p on all orders of £150 or more.
All orders under £150, p&p is £3.99.
1) EU
Please contact to place your order.
2) REST OF THE WORLD
Please contact to place your order.
CUSTOMS HAVE MY PARCEL?
If your country resides outside of the EU then there is high probability your parcel will go through their customs process. TWP and it’s associates are not liable or responsible for any of the following but not limited to : Loss, damage, delays, seizure, destruction, withholding or prosectuion by your government. Any form of compensation or refund will not be available should this occur. We take no responsibility for the parcel or it’s contents if any of the issues mentioned herein in this paragraph should develop or take place. In some circumstances, if your order is attempted to be delivered to your residence and you are not available, the courier may leave with a neighbour, this unfortunately is out of our control. However if you make a specific request for this not to occur, we can pass this onto the courier on your behalf. For any further questions or queries please Contact Us.
DAMAGES
TWP is not liable for any products lost or damaged during shipping. If you received your order damaged or you have not recieved your item, please contact the shipment carrier to file a claim. Please note that we state all items are delivered within 3-5 working days unless we notify you. It is your responsibility to chase this up within a designated time frame of 14 days of when the order was placed, otherwise a claim may not be able to be processed.